Return & Replacement Policy

Effective Date: 14 September 2026

At NAJMA MART, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, broken, or faulty product, we are here to help.

1. Eligible Products

You may request a replacement if your product arrives:

• Damaged or broken
• Faulty or not working properly
• Different from what you ordered

2. Replacement Time

Please contact us within 3 days of delivery and provide your order number, photos, and a short video showing the issue.

Approved replacement requests within 5 days will be handled free of charge.

3. Product Condition

The product should be kept in its original packaging with all accessories, where applicable.

For hygiene reasons, opened or used beauty, skincare, makeup, hair-care, and personal-care products are generally not eligible for return or replacement, unless they arrived damaged, faulty, or incorrect.

4. Change of Mind

We do not accept returns or replacements due to change of mind, subject to applicable law.

5. How to Contact Us

For a return or replacement request, please contact our customer support with your order number and evidence of the issue. Our team will review your request and guide you through the process.

Thank you for choosing NAJMA MART. ❤️